This is the second video in the  series of where insurance requirements are discussed. Complaint and claims handling and much more.

We discuss emerging issues in what is seen as the conveyor belt end of the profession. However what is undeniable, is that as the range of treatments and number of practitioners increase so does the risk of a complaint or claim and the value of that complaint or claim being crippling for your business. In this series we try to flesh out and address two real bug bears within insurance.

Firstly, people think insurance is money for nothing and what is even worse the price always seems to go up.

We explore how HPPB has suitably experienced people to be a real assistance from pricing to the support during a complaint or claim.

Secondly, overtime, how can costs be stabilised?

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